Terms of Service
Full payment must be received up front before work is begun on a plush. Refunds are not available once work has begun on a plush. Customers are responsible for all fees for shipping and customs. Returns are only eligible if product is PROVEN to be lost or severely damaged as a result of shipment. A refund will also be eligible if the seller fails to ship the product after it is completed within 14 days without a suitable cause (unless the product has been shipped before a refund is requested). Customers will receive updates on the progress of their product, including pictures and details about the product if requested. If the customer is unsatisfied with the product, they are responsible for communicating that BEFORE THE PRODUCT IS SHIPPED. I, the seller, will do what I can to meet the client's standards within reason. I am not obligated to meet a customer's deadline if it is not within my ability to do so. I have the right to refuse commission work for any reason I see fit. If an order is significantly delayed for any reason, it is the seller's responsibility to alert the client of this as soon as possible. Any plushies created by me may be used for advertising purposes. This includes original characters. By purchasing a plush through me you agree to allow me to advertise photos of your plush/plushes for my business. Customers below 18 years of age MUST have a parent or guardian's assistance to perform the purchase. According to PayPal TOS, no one below the age of 18 is allowed access to a PayPal account. By purchasing a product from me whether it be via PayPal, Etsy, or any other platform, you agree that you are 18 years old or older.